Terms & Conditions

Last updated: 13/04/2025

These Terms & Conditions apply to all purchases made through the jennimariakouch. com shop, operated by artist Jenni-MariaKouch, located in Finland. By placing an order on our webshop, you agree to these terms.

1. Seller Information

Jenni-Maria Kouch

jennimariakouch@gmail.com

2. Products and Availability

All artworks are original pieces created by Kouch sold as one-of-a-kind items unless otherwise stated. Colors and textures may appear slightly different due to screen settings. Availability is updated regularly, but we reserve the right to cancel an order if an item is no longer available.

3. Ordering and Contract Formation

When you place an order through our webshop, you will receive a confirmation email. A binding agreement is formed once we have confirmed the order and payment has been received.

We reserve the right to reject or cancel an order for valid reasons, such as incorrect pricing or technical issues.

4. Prices and Payment

All prices are listed in [EUR] and include applicable VAT (if required). Shipping costs are calculated at checkout.

Secure payments are accepted via Stripe, credit/debit card. We do not store your payment information.

5. Shipping and Delivery

We ship worldwide from Finland. Orders are typically processed within [1–5] business days. Delivery times vary by destination. You will receive tracking information when your order ships.

Shipping delays due to customs or other third-party factors are beyond our control.

6. Returns and Cancellations

As a consumer within the EU, you have the right to cancel your purchase within 14 days of receiving your order. To exercise this right, contact us by email with your order number.

Exceptions: The right to cancel does not apply to custom or commissioned artworks.

If returning an item:

It must be unused and in its original packaging

The buyer is responsible for return shipping costs

Refunds will be processed within 14 days after the returned item is received

7. Damaged or Lost Items

If your order arrives damaged, please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

If your package is lost in transit, we will work with the shipping provider to locate it. Refunds or replacements may be issued depending on the situation.

8. Copyright and Use of Images

All artworks, images, and content on this website are the intellectual property of Jenni-Maria Kouch and are protected under copyright law. They may not be reproduced, distributed, or used without permission.

9. Privacy

Your personal information is handled in accordance with our [Privacy Policy]. By placing an order, you agree to the collection and use of your data as described.

10. Applicable Law and Dispute Resolution

These terms are governed by the laws of Finland and applicable EU regulations. In case of disputes, we encourage you to contact us first. Consumers in the EU may also use the Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

11. Changes to These Terms

We reserve the right to update these Terms & Conditions as needed. The version applicable to your purchase is the one available at the time of order.

Questions?

Please contact us at:

Email: jennimariakouch@gmail.com

We’re happy to help!